Refunds & Returns
Need To Return Items Purchased On our Website?
- If you purchased an item at Nomadoutdoor.com and want to return it for a full refund, please click here to use our online return/exchange form. When we receive your returned item(s) we will refund the original method of payment. Please allow one billing cycle for credit card refunds to appear on your statement. Returns are generally processed within 5-7 business days of receipt.
Online Return Form
How Long Before I Receive My Exchange?
- Exchanges will be shipped out within 3 days of processing your return. Standard shipping is free on all exchanges.
If you need to exchange an item please please click here to use our online return/exchange form. Then you will need to ship your exchange along with the return authorization. Once we have received your item we will ship the new item. Once your item(s) are received it generally takes 5 to 7 business days to process the exchange.
Online Exchange Form
Can I Return/Exchange A Gift?
- If you received any of our Apparel as a gift and need to return or exchange it, please use the original packing slip that was in the box. If you did not receive a packing slip, Customer Service at 800.226.7956 during regular business hours of 9:00 am to 5:00 pm EST. We can exchange the items or issue you a credit to your account. Unfortunately, cash or credit refunds cannot be issued when returning a gift.
What Do I Do If I Received A Wrong Or Damaged Item?
- In the event that your purchase is damaged upon arrival, please contact our Customer Service Team. Note: Make sure the order number connected to each item is filled in at the top of the form.
How Do I Return/Exchange An Item Bought From One of Our Retail Partners?
- These items can be returned/exchanged at any location of the store it was purchased from. The items must be new and unused. Our partners follow a similar Return/Exchange policies. Still have questions? Please contact our Customer Service Team.